Deliver exceptional customer experiences and shape brand interactions by engaging with our vibrant online community.
About the Role:
* Act as a trusted ambassador and participate in social media conversations
* Respond to consumer comments and direct messages on various platforms
* Moderate social media communities in line with brand tone and values
* Evaluate and escalate comments and messages when necessary
* Maintain a positive brand reputation and ensure consistent tone of voice across all channels
* Analyze conversations and contribute insights through data analytics tools
Your Skills and Qualifications:
* Proven customer service experience in call centers, support roles, or helpdesk environments
* Excellent empathy and customer satisfaction focus
* Native German speaker with proficient English language skills
* Strong IT skills and ability to handle multiple digital tools efficiently
* Tenacious team player with a solution-oriented mindset
* Flexibility to work in rotating shifts
Join Our Dynamic Team:
We are a leading multinational based in Porto, Portugal, recognized for excellence in customer experience and sales support. You'll collaborate with a diverse, inclusive team from over 80 nationalities and enjoy comprehensive onboarding, career development, and social integration support.