Job Title: Public Service Design Specialist
Overview
We are seeking a highly skilled Public Service Design Specialist to join our team. The successful candidate will be responsible for analyzing and assessing public services within the Single Digital Gateway framework, proposing redesigned service models aligned with user needs and digital delivery requirements, and drafting implementation roadmaps and legislative inputs to support the transition to user-centred public services.
Key Responsibilities
* Analyze and assess the design, workflows, and business models of up to ten public services within the Single Digital Gateway framework.
* Propose redesigned service models aligned with user needs and digital delivery requirements.
* Draft implementation roadmaps and legislative inputs to support the transition to user-centred public services.
* Collaborate with public administration teams to facilitate simplification and modernisation of internal processes.
Requirements
* Masters degree in public administration, political science, digital governance, or similar.
* At least 8 years' experience in public sector reform, service design, or digital transformation.
* Experience in EU Member States' administration or working with national digitalisation strategies.
* Strong knowledge of administrative simplification, process re-engineering, and human-centric design.