Job Title: Key Account Engagement Specialist
Job Description:
A key account engagement specialist is required for a fast-paced environment. Primary responsibilities include assisting merchants during onboarding, training them on platform tools and best practices, identifying at-risk merchants, and proactively engaging to retain them. Additional tasks involve reconnecting with churned merchants, analyzing reasons for churn, and offering solutions.
Requirements:
* Fluency in local language(s) and English
* Strong customer engagement and communication skills
* Analytical thinking and metric interpretation
* Sales and negotiation experience
* Proficiency using CRM & communication tools
* Adaptability to fast-paced environments