Overview
We are gearing up for a project starting mid-2025 and are looking for candidates interested in joining NSC in the near future. If you are considering a change but are not yet ready, please review the JD below and apply online. We will contact you when we begin recruitment activities.
The Onsite Support Engineer is responsible for end-user support, hands-on support, and collaborating with business users and stakeholders to ensure efficient support without impacting operations. The role requires practical support experience.
Responsibilities
* Support Microsoft desktop operating systems and Windows applications, including deployment, configuration, and management.
* Administer Windows clients.
* Build and install PCs, telephony systems, wireless networks, and peripherals such as printers, scanners, and mobile devices related to desktop infrastructure.
* Perform routine maintenance on PCs, networks, telephony systems, and peripherals.
* Identify, log, and resolve issues with software applications or network systems.
* Propose potential improvements and system changes to technical teams.
* Collaborate with technology team members to ensure optimal operation of desktop computing environments.
* Administer and troubleshoot issues related to end-user workstation network software.
* Respond to incoming calls, messages, or work orders regarding desktop problems.
* Support network devices and servers in a business environment.
* Ensure work is completed within agreed service levels.
* Communicate technical issues clearly to technical teams and business stakeholders.
* Proven experience with Microsoft Intune (Autopilot), SCCM, VMWare Horizon, etc.
* Demonstrate passion for EUC, with strong interpersonal and time management skills.
* Support Windows 10/11, including migration and deployment.
* Liaise with third-party support and vendors as needed.
* Manage the full lifecycle of desktops/laptops.
* Work effectively in a global delivery environment.
* Provide technical support on-site, resolving hardware, software, and network issues.
* Install, configure, and maintain computer systems and related equipment.
* Diagnose and troubleshoot technical problems.
* Train clients on new technologies and software.
* Document issues and solutions for future reference.
* Maintain professionalism and a positive attitude with clients.
* Stay updated with the latest technology trends.
Qualifications
* Bachelor's degree in Computer Science, IT, or related fields (not always required).
* 3-5 years of experience in technical support, preferably onsite.
* Strong understanding of hardware, software, and networking.
* Excellent communication and interpersonal skills.
* Ability to work independently and solve problems.
* Effective time management and organizational skills.
* Valid driver's license and willingness to travel (preferred).
* Experience with industry-specific technologies.
* Relevant certifications (e.g., CompTIA A+, Network+).
* Multilingual skills (country-specific languages) are a plus.
Technical Experience:
The Tech-bar/OSS support member should have strong technical knowledge and hands-on experience with the following technologies:
* Microsoft Client OS (Win 10, 11)
* Active Directory and related services, DHCP, DNS
* Print and File sharing services
* Hardware troubleshooting and repair
* Patch Management
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