Job Title: IT Technical Support Specialist
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We are seeking a skilled and motivated IT Technical Support Specialist to join our team. This is an exciting opportunity for someone who is passionate about providing exceptional customer service and technical support.
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The successful candidate will be responsible for providing Level 1 & 2 technical support to our entities, managing tickets in Service NOW, and contributing to Level 3 tickets. They will also be required to report activity to the BAU Lead, suggest improvements to reduce ticket numbers, run Non Regression Tests, and confirm system behavior after releases, patches, and environment refresh.
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Requirements:
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* Experience in supporting human resources tools.
* Technical expertise in one of the LMS tools of the market (CSOD LMS is a plus).
* BAU Specialist experience is a plus.
* Strong communication and interpersonal skills.
* Ability to work autonomously and as part of a team.
* High level of organization and time management skills.
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We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.
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Please submit your application in English with reference