What you can expect
Are you passionate about delivering exceptional customer support and making a real impact? As a Customer Operations Agent, you'll be the first point of contact for our customers – whether it's via phone, email, or chat – resolving enquiries quickly and effectively.
Our client
Launched in 2015 in the UK, our client is a game-changing digital bank that is redefining the way we manage money. They entered the scene with a bold vision: to make banking smart, transparent, and truly customer-focused. No more confusing fees, no more waiting in lines, just a sleek, intuitive app that puts users in full control of their finances. From instant notifications to budgeting tools and fee-free spending abroad, it quickly became the go-to choice for a new generation. It's not just a bank – it's banking the way it should be.
What you'll do
* Resolve a wide range of customer queries via chat, call, or email, aiming for first-contact resolution while providing an excellent experience;
* Own customer issues end-to-end, including complex cases, while building trust and embodying the company's values;
* Support fraud investigations, dispute resolution (including chargebacks), and complaints with care, fairness, and attention to detail;
* Identify and assist vulnerable customers, making necessary adjustments and escalating when needed;
* Coach teammates and provide feedback to improve training and processes;
* Remain flexible and responsive to changing business and customer needs.
What you'll need
* C1/C2 level of Spanish and at least 1 year of experience in Banking, Financial Services, or Insurance either in Spain or serving the Spanish market from abroad;
* Previous experience in supporting vulnerable customers, and complaints handling, or Fraud and Disputes with experience of Mastercard or Visa scheme rules (minimum of 12 months);
* Experience in practicing excellent customer service principles;
* Prior demonstrated experience of working to targets.
Benefits
* Health Insurance from the moment you join our team;
* Relocation assistance for candidates living outside of Portugal – TP Housing + initial and annual flights;
* Guaranteed meal allowance included on top of your base salary;
* Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
* Access Portuguese language courses, sport activities and social events;
* Grow with us through our initial and continuous training and personal development;
* Easy public transport access to our offices.
Teleperformance Portugal
TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine
With more than employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP