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Functional support analyst

Castelo Branco
Primeit
Anunciada dia 19 março
Descrição

PrimeIT is a leading company with over 17 years of experience in providing IT, Telecommunications, and Engineering technology services.
Specializing in Team Extension, Managed Services, Custom Software, and Nearshore, we currently have a team of over 2,350 professionals working on national and international projects across various technologies.We are looking for a Functional Support Analyst for this project!
What are we looking for?
Strong knowledge of Learning Management Systems (LMS), preferably Cornerstone OnDemand (CSOD)Experience with ticketing tools such as ServiceNowAbility to manage BAU (Business As Usual) support activities in an autonomous mannerAnalytical skills for troubleshooting issues and improving system performanceStrong communication skills in English, with the ability to train and support usersResponsibilities:Handle Level 1 and Level 2 support tickets independently, ensuring timely resolutionMonitor and coordinate Level 3 issues in collaboration with the BAU LeadPerform system administration tasks such as content uploads, report creation, and user access managementConduct non-regression testing after releases, patches, or system updatesDeliver user training sessions and propose improvements (documentation, refresher sessions) to reduce support ticketsWhat do we offer?
Integration into an international company with a presence in over 50 cities worldwide.Continuous training in the latest and most innovative technologies – Prime Academy.Career development and support.
Send us your CV and join the Prime team!

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