Remote French Client Success Specialist (CBT)About the job Remote French Client Success Specialist (CBT)Customer Service Representative Nordic LanguagesLocation:Lisbon, Portugal Start Date:June-July 2025 Contract Type:Full-time, Permanent Languages Required:French About the RoleWe are seeking aCustomer Service Representativefluent in one of the Nordic languages listed above to join a global support team for one of the worlds most respected technology companies. Based in Lisbon, this role offers a dynamic and multicultural work environment focused on delivering exceptional customer experiences. As the first point of contact for customers, you will handle inquiries with professionalism and care, ensuring a positive and efficient resolution of issues related to product use, order tracking, technical troubleshooting, and more. Key ResponsibilitiesDeliver high-qualitycustomer support via phone, email, and chatin one of the Nordic languages (FI, DK, NO, SE, or IC). Address questions related toproducts, billing, order status, technical issues, and general information. Demonstrateempathy and efficiencywhen handling sensitive or complex customer concerns. Accuratelylog customer interactionsin the system and maintain proper case follow-up. Escalate unresolved issues to the appropriate internal teams while taking full ownership of the case. Stay up to date withproduct knowledge and internal support procedures. Support internal improvement processes by sharing customer feedback and best practices. Ensurecompliance with quality standards and customer experience guidelines. Candidate ProfileFluency in French Proficiency in English (B2 level or higher)for training and internal communication. Previous experience incustomer support, helpdesk, or technical assistanceis desirable. Strong communication and interpersonal skills, with a genuine interest in helping others. Ability to work well in a team-oriented environment and adapt to fast-paced situations. Familiarity withdigital toolssuch as CRM systems, chat/ticket platforms, or helpdesk portals. A structured and detail-oriented approach withproblem-solving abilities. Whats OfferedCompetitive salary with performance-based incentives. Accommodation support or adjusted salary depending on your housing preference. Full onboarding training and continuous development programs. Private health insurance after the trial period. Relocation support (flight ticket + temporary accommodation). Opportunity to work in avibrant international settingin Lisbon. Real career growth potential within a global leader in customer engagement. If you're enthusiastic about providing excellent service and ready to grow in an exciting international environment, we encourage you to apply.#J-18808-Ljbffr