Are you passionate about delivering exceptional customer experience in the shipping and logistics industry?As a Customer Delivery Assistant, you will play a vital role in coordinating delivery tasks, optimizing service performance, and promoting the best customer experience. Join our Customer Care team and contribute to a global leader in the shipping industry.Mission:Coordinate customer delivery tasks with the shared service center team, agency, and customer. Optimize service delivery performance and promote a superior customer experience.Functions:Customs Declaration Management: Handle local customs declarations efficiently.Cargo Release: Perform cargo release tasks, including on-carriage and empty return coordination.Pre-Invoicing Controls & Invoicing: Ensure accurate pre-invoicing checks and manage invoicing processes.Notice of Arrival (NOA): Prepare and send notices of arrival to customers.Idle Situations & Escalations: Monitor and follow up on idle situations, escalating issues when necessary.Product & Service Promotion: Participate in promoting relevant products or services to customers.System Modifications: Manage and coordinate system changes with the involved teams.Customer Service Support: Provide guidelines and support to the customer service team on processes, disputes, and customer profiles.Skills Required:Customer Focus: Strong commitment to delivering excellent customer service.Teamwork: Ability to collaborate effectively with internal and external stakeholders.Troubleshooting: Problem-solving skills to address and resolve issues efficiently.Language Skills: Proficiency in English and Portuguese.Technical Proficiency: Familiarity with software and IT applications relevant to customer care and logistics.What We Offer:Dynamic Work Environment: Join a team dedicated to delivering outstanding customer experiences.Skill Development: Gain hands-on experience in customer delivery tasks and logistics operations.Global Exposure: Work with international teams and customers in a leading shipping company.Who We’re Looking For:Customer-Oriented Professionals: Individuals passionate about providing exceptional customer experiences with a two-year experience.Problem-Solvers: Those with a knack for resolving issues and optimizing processes.Team Players: Collaborative individuals who thrive in a team-oriented environment.Take the next step in your career and join us as a Customer Delivery Assistant.Apply now and be part of a team that values excellence in customer care and logistics!