We are seeking a skilled and strategic Global Infrastructure Service Owner and Solution Architect (d/m/f) to lead the design, governance, and lifecycle management of our global OpenShift Container platforms and large-scale virtualization environments. This role is pivotal in steering and managing an external service provider responsible for the day-to-day operations, ensuring alignment with business goals, SLAs, and compliance standards:
- Act as the primary owner of OpenShift and VMWare virtualization infrastructure services globally
- Define and maintain service strategy, architecture, and lifecycle in alignment with enterprise IT, local Operation IT teams and business objectives
- Establish and monitor SLAs, KPIs, and OLAs with external partners to ensure high availability, performance, and compliance
- Lead service reviews, audits, and continuous improvement initiatives with the external provider
- Drive incident and problem management escalations, root cause analysis, and resolution planning
- Collaborate with cybersecurity teams to implement security controls, patching, and vulnerability management
- Design and evolve scalable, secure, and resilient OpenShift container platforms and virtualization environments (e.g., VMware, Hyper-V, KVM)
- Contribute to budget planning, cost optimization, and capacity forecasting for infrastructure services
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