Job Title: Financial Operations Specialist
Job Summary:
We are seeking a skilled Financial Operations Specialist to join our team. This role involves executing day-to-day responsibilities within the areas of customer billing and time management, adhering to standard processes and procedures.
This position requires exceptional customer service skills, a strong attention to detail, and the ability to work independently while assuming ownership of an assigned portfolio of accounts.
Key Responsibilities:
* Ensure timely and accurate invoicing.
* Validate billing attributes and handle exceptions.
* Support operations teams in ensuring correct bill rates are set up and aligned with customers' contracts and agreements.
* Maintain detailed records of customer correspondence.
* Assist with dispute resolution and escalate through proper channels if needed.
* Provide support on escalated issues, including those from BPO and oversee end-to-end billing activities.
* Provide feedback to the O2C team lead to ensure the relevance, accuracy, and completeness of process maps and desktop procedures.
* Partner with internal departments to ensure accurate invoicing and resolve disputes.
* Adhere to policies related to the O2C process.
* Assist with external and internal audit requests, providing support where needed.
Requirements:
To be successful in this role, you will need:
* Experience in customer-facing roles specifically covering O2C processes.
* A strong client service mentality, able to collaborate with stakeholders, employees, and customers to deliver a positive experience.
* A basic knowledge and understanding of the mechanics in the O2C process stream and how these fit into the end-to-end financial process environment.
* Knowledge of internal controls, segregation of duties, and compliance best practices.
* Grasp of basic accounting concepts and how O2C processes impact the company's working capital targets and financial performance.
Benefits:
This role offers a range of benefits, including:
* Ongoing training and development opportunities.
* A collaborative and supportive work environment.
* The opportunity to work on complex projects and develop your skills.