Payment Operations Specialist
We are seeking a highly skilled Payment Operations Specialist to join our team. In this role, you will be responsible for ensuring the successful operation of production systems and serving as an escalation point for system-related issues.
Your Key Responsibilities:
* System Monitoring: Monitor and validate critical jobs and system processes to ensure seamless operations.
* Troubleshooting: Troubleshoot and resolve system failures in a timely manner.
* Customer Interface: Interface with external customers and internal teams to provide excellent communication and support.
* Data Analysis: Run SQL queries and analyze datasets to identify trends and areas for improvement.
* Setup and Testing: Set up new customers and test files for accuracy to ensure high-quality service delivery.
* Defect Identification: Identify and report production defects to prevent downtime and ensure business continuity.
* Audit and Compliance: Adhere to audit control procedures and identify improvements to enhance operational efficiency.
Requirements:
To be successful in this role, you will need:
* Experience: 2+ years of experience with UNIX/Linux and SQL.
* SQL Skills: Proficiency in reading and writing SQL code.
* Technical Skills: Proficiency with laptop and desktop computers, Microsoft Application Suite.
* Problem-Solving: Excellent problem-solving and analytical skills to troubleshoot complex issues.
* Language: Strong communication skills in English and Spanish (B2/C1).
* Customer Focus: Customer-focused with a strong sense of urgency to deliver high-quality service.
We Offer:
In return for your expertise and dedication, we offer:
* Stable Cooperation: Stable and long-term cooperation with excellent conditions.
* Professional Development: Opportunities to enhance your skills and develop your expertise in the financial industry.
* Project Work: Work on strategic projects for international companies in the financial industry in Europe.
* Career Growth: Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects.
* Benefits: Participate in social events, training, and work in an international environment. Access to attractive medical package, multisport program, and Pluralsight.
* Work-Life Balance: Flexible hours and remote work options.