Customer Service Role
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Are you looking for a career opportunity that aligns with your skills and experience? This Customer Service position offers a unique chance to work with customers, provide support, and contribute to the growth of our organization.
Job Summary:
* We are seeking a highly skilled and experienced customer service professional to join our team. The successful candidate will be responsible for providing exceptional customer service, resolving issues, and promoting our products and services.
Key Responsibilities:
* Respond to customer inquiries via phone, email, chat, and social media channels
* Provide product and service information to customers
* Resolve customer complaints and issues in a timely and professional manner
* Collaborate with internal teams to ensure seamless customer experience
Requirements:
* Native or fluent German speaker (C2 level) with excellent English language skills (B2 level)
* Proven ability to listen actively, identify solutions, and explain product/service expertise
* Ability to remain calm under pressure and work effectively in a fast-paced environment
* Previous customer service or contact center experience preferred
* Strong technical skills and proficiency in using digital tools
* Excellent communication and interpersonal skills
What We Offer:
* A competitive salary and benefits package
* A dynamic and supportive work environment
* Ongoing training and development opportunities
* The chance to work with a talented and dedicated team
Training Conditions:
30 calendar days
Monday to Friday, 08:00-17:00