Embark on a challenging role in customer support as a Russian-speaking specialist, providing top-tier assistance to users of next-gen social media and smart devices via chat, email, or phone.
Key Responsibilities
* Deliver exceptional assistance to users through various communication channels.
* Guide customers in resolving technical or account-related issues with empathy and efficiency.
* Monitor and report user feedback, bugs, and suggestions to enhance product performance.
* Follow standard procedures and contribute to a positive customer experience.
* Collaborate with teammates and team leaders to continuously improve service delivery.
Requirements
* Fluency in Russian and strong command of English (B2+).
* Excellent communication and interpersonal skills.
* Familiarity with social media platforms and tech gadgets.
* Problem-solving mindset and customer-centric attitude.
* Flexibility to work on a rotating schedule, Monday to Sunday, with two rotating days off.
Benefits: Enhance your skillset, expand your professional network, and enjoy a dynamic work environment.
What We Offer: A competitive compensation package, opportunities for growth and development, and a collaborative team culture.