Sobre o nosso cliente
Global logistics and supply chain company that operates both freight management and contract logistics. Since the purchase in 2019 the group acquired other logistics and transportation companies to merge with and develop CEVA Logistics, such as Ingram Micro Commerce & Lifecycle Services and GEFCO.
Descrição
- University Graduate, focusing on eCommerce, IT/Business subject
- Min 3-4 years working experiences. More than 5 years recommended with Experience in related fields or similar environment
- Qualitative and Quantitative analysis and preparation of Business requirement documents
- Realisation of Comprehensive User Acceptance Tests
- Deadline oriented and timely reporting.
- Good team player and collaborator
- Experience in B2B products, customer facing, prioritising requests, problem solving, proposing and communicating timely solutions to internal and external users
- Knowledge in EDI standards (EDIFACT, ANSI), XML, HTML, transfer protocols, API Programming
- Knowledge in Logistic industry is an advantage
- Basic knowledge on PL/SQL and EXCEL for reporting
- Customer focus - understanding the needs of the internal or external customers when initiating actions or making decisions.
- Very good written and verbal communication in English.
- Able to accept challenges in the rapid changing world of eCommerce B2B
Perfil ideal
- Understand customers' business nature, models, scenarios and adjust our solutions to cater for customer needs and enhance customer experience. Offer customer best solution available within the services and requested timeframe.
- Investigate and resolve eCommerce related problems, and monitor the technical issues resolution progress
- Identify the design gaps, putting forward enhancements, corrections and to negotiate with IT Service Providers for a solution/fix.
- Conduct training and workshop to/with other internal teams as well.
- Prepare standard operating procedure (SOP) per customers', user guides for RO and SSC
- Understand the business process, preparing business requirement, risk analysis and liaising with eCommerce Regional Offices/Internal user/Customers/ IT Teams.
- Perform system acceptance test on eCommerce products & user acceptance testing with customer
- Production roll-out plan and post-delivery follow up with customer
- Handle Customer enquiries and Customer support cases
Vantagens