Job Opportunity
The ideal candidate will lead strategic design thinking and experience development across AI-driven and analytics-led initiatives, ensuring every service and interaction is both user-centered and insight-driven.
* Drive discovery, research, and service design workshops with business and technical stakeholders to foster collaboration and innovation.
* Map and design customer journeys, service blueprints, and experience strategies for AI/analytics-based solutions to deliver seamless experiences.
* Translate business goals and data insights into actionable UX strategies and design opportunities that drive growth and efficiency.
* Collaborate with cross-functional teams, including data scientists, engineers, and product managers, to align AI capabilities with user needs and business objectives.
* Establish measurement frameworks to evaluate user experience and business impact, ensuring data-driven decision making.
Key qualifications include:
* Strong background in design thinking and human-centered design.
* Experience with AI and analytics-led initiatives, including service design and customer journey mapping.
* Ability to translate business goals into actionable UX strategies and design opportunities.
* Excellent communication and collaboration skills, with the ability to work effectively with diverse stakeholders.