Looking to take your customer service career to the next level? We are seeking a highly skilled Customer Service Agent to join our team in Lisbon.
Job Overview:
This is an exciting opportunity to provide exceptional technical support to clients, working for a leading company that values innovation and customer satisfaction.
Key Responsibilities:
* Offer timely and effective technical assistance via phone and email to clients after the sale.
* Diagnose and resolve issues using various tools and processes, escalating complex cases to specialized departments as needed.
* Proactively improve client satisfaction through creative approaches such as sharing YouTube tutorials or offering additional services.
* Provide clear and concise information on products, orders, repairs, and complaints across multiple support platforms/software systems.
* Demonstrate cross-selling skills where relevant and work closely with colleagues to drive sales growth.
Requirements:
* Native-level fluency in Dutch and solid English (minimum B2 level) is essential for this role.
* Strong communication and problem-solving skills are crucial for success in this position.
* Comfort with technology tools and a genuine interest in domestic appliances are also required.
* A proactive mindset with a customer-first attitude is necessary to thrive in this fast-paced environment.
* EU citizenship or valid Portuguese residence permit is required for this role.
As a valued member of our team, you will have the opportunity to work in a dynamic environment with a multicultural team, supporting innovative brands and driving business growth.