Job Description | Team Leader Konecta is a multinational company specialized in Business Process Outsourcing (BPO), focused on quality, operational excellence, and innovation, with a strong commitment to people and society.
We are looking for a Team Leader to join a dynamic project in Lisbon.
This role is essential in managing and inspiring teams, ensuring performance, motivation, and service quality.
If you enjoy leading, supporting, and developing your team on a daily basis, this opportunity is for you
Responsibilities
- Lead, motivate, and support a team of agents
- Monitor individual and team performance
- Ensure the achievement of operational targets and quality KPIs
- Conduct team meetings and regular follow-up sessions
- Identify training and coaching needs
- Act as the main point of contact between the team and management
Profile We're Looking For
- Previous experience as a Team Leader or Supervisor (a plus)
- Excellent communication and leadership skills
- Strong ability to motivate, organize, and prioritize
- Team spirit, sense of responsibility, and proactivity
- Results-driven with a strong focus on service quality
What We Offer
- Integration into a solid and stable project
- Initial training and continuous support
- Competitive salary + ? meal allowance + ? benefits
- Real opportunities for professional growth and career development
Join a team where your leadership makes the difference, your commitment is recognized, and every day brings new challenges.
#KonectaPortugal #TeamLeader #BPO #Management #Opportunity #Lisbon