Job Description | Real Time Analyst (RTA)Konectais a multinational company specialised inBusiness Process Outsourcing (BPO), focused on quality, operational excellence and innovation, with a strong commitment to people and society.We are looking for aReal Time Analyst (RTA)to join a dynamic project inLisbon. This role plays a key part in real time operational management, ensuring the right balance between service levels, productivity and team wellbeing. If you enjoy working with data, making quick decisions and having a direct impact on daily operations, this opportunity is for youResponsibilitiesMonitor real time performance to ensure SLA and KPI compliance Analyse call volumes, traffic and operational performance throughout the day Identify deviations and implement immediate corrective actions Support operational decision making in close collaboration with management teams Maintain and update real time reports and dashboards Ensure adherence to schedules and workforce planningRequired ProfilePrevious experience in RTA, Workforce Management or similar roles (preferred) Strong analytical skills and data driven mindset Ability to work under pressure and make quick decisions Good communication skills and team spirit Proficiency in reporting tools and Excel (considered a plus)What We Offer Integration into a stable and solid project Initial training and continuous support Competitive salary + ️ meal allowance + ️ benefits Real opportunities for professional growth and career developmentJoin a team where your impact is visible every day, your decisions matter and your growth is taken seriously.#KonectaPortugal #RealTimeAnalyst #RTA #WorkforceManagement #BPO #Opportunity #Lisbon