Job Description
Night Auditor M/F/X
As a Night Auditor you are a true ambassador of the Victoria experience :
With a strong service mindset, excellent interpersonal skills, and true versatility, you help transform every stay into a unique and unforgettable memory.
Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential functions include, but are not limited to:
* Ensuring that all Fairmont service standards and operational procedures are adhered to in all interactions with Guests and colleagues.
* Providing prompt, attentive service either directly to the Guests or colleagues using the Guest's name.
* Masters the Front Office and Royal Service policies, procedures and operations required. Uses the skills training received and knowledge acquired to excel in the position, ensuring accuracy in job performance.
* Reviewing reservations and Guest preferences to ensure all standards are met.
* Maintaining a perpetual presence on the Reception Desk throughout the hours of the shift.
* Following the Hotel's telephone etiquette standards when handling internal and external calls.
* Remaining observant and responds to each Guest who approaches the Reception Desk.
* Enthusiastically promoting hotel services providing detailed information to Guests and hotel visitors.
* Constantly seeking to identify Guest preferences, acts upon them and makes sure to pass on this information to colleagues updating the Guest's profile.
* Constantly seeking to anticipate Guest needs and requests, actively engaging our Guests.
* Balance and audit all Front Office postings and settlements.
* Verify that all departments have posted all their revenues.
* Reconcile the Food & Beverage point of sale system, for each outlet, to the PMS system and, where necessary, record and adjust entries.
* Reconcile all miscellaneous revenue sources to the PMS system, i.e. telephone, garage, movies, laundry, etc.
* Verify that the room revenue and the applicable federal, provincial, and state taxes have been recorded.
* Verify that the accounts receivable balance is reconciled against the total guest ledger balance for the current day — by taking the total guest ledger balance for the prior day, adding the sales for the current day, and subtracting the payments and the rebates.
* Prepare daily management reports, as outlined by management.
* Complete the update process on the front office system per established system guidelines.
* Prepare the cash "Deposit per Audit" report and balance to the net cash amount as per the property management system.
* Complete system back-ups as required.
* Review front desk rebate allowances and paid-outs to verify that these accounts have been appropriately approved. Then prepare the daily "operations package" to be routed to the General Manager and the Financial Controller for review.
* Organize the night audit work in an orderly manner for distribution to the Income Auditor.
* Report any problems or discrepancies to the Income Auditor on a daily basis.
* Conduct self in a professional manner at all times to reflect the high standards of Fairmont.
* Must work in a safe, prudent, and organized manner.
* Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
* Must be reliable and able to complete the audit in a timeframe that does not hinder the next business day.
* Must have a commitment to follow all local and corporate policies and procedures as they relate to Night Audit.
Qualifications
Qualifications:
* Proficient in the English language (spoken & written)
* Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
* Must be flexible in terms of working hours (24-hour operation, 7 days a week)
* Must have excellent written/verbal communication and Guest interpersonal skills
* Self-motivation and organizational skills and the ability to take initiatives
* Prior experience in hotels or customer service or an asset
* Must have the ability to handle cash effectively and accurately
* Must be always in professional appearance and presentation
* Computer literacy: Word, Excel, and e-mail
* Education: Minimum high school diploma. University or College degree is an asset
* Experience in a similar capacity is preferred
Additional Information
Our Fairmont Values
Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.
Belonging:
We celebrate our differences. We support one another and always stand together.
Integrity:
We build trust through mutual respect and authenticity.
Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences.
Excellence:
We build genuine connections and cherish every opportunity to make those around us feel special.
Diversity and Inclusion
Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.
Employee Benefits
Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor, Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.