Service Desk/Desktop Managment/Field SupportWork Regime: Presential
Job Description:
The Computer Technician will be responsible for troubleshooting and resolving IT issues for end-users, ensuring service desk operations and meeting SLA requirements.
Ensure troubleshooting and resolution of IT/SI solutions for end-users.
Manage and track tickets (incidents/requests/changes) to guarantee end-to-end SLA compliance.
Provide Service Desk support using various ticketing tools.
Handle incidents, requests, and changes in AD, Exchange, and O365.
Requirements:
Require shift work
Skills:
helpdesk
Microsoft Office
troubleshooting
Communication
Office 365