We are looking for a Web & E-commerce Business Analyst to join the team of our client – a reference company in the retail sector who is creating a new IT Hub in Portugal.Responsibilities- Serve as both the voice of the business and the customer in shaping the end-to-end Web and E-commerce experience, and act as a functional expert in digital platform behaviour and content operations; - Combining business analysis and systems analysis capabilities to translate requirements for discoverability, content, trading, and checkout flows into technically sound, scalable, and supportable digital solutions across our multi-market websites and applications; - Collaborate with stakeholders to elicit, analyse, and validate business needs and opportunities; - Translate business and product requirements into technical designs and user stories with acceptance criteria; - Analyse system behaviour, data flows, and interactions across platform components and services; - Support backlogrefinement, development, testing, and UAT processes; - Act as subject matter expert for platform capabilities, configurations, and interfaces; - Facilitate workshops, user research, and process mapping activities; - Ensure non-functional requirements (scalability, performance, support) are captured; - Contribute to continuous improvement of business processes and platform capability.Qualifications- Bachelor's degree in IT, Computer Science, Business Systems or a related field; - Minimum 3 yearsof experience in business analysis, systems analysis, or digital product delivery roles; - Experience withdigital platforms, APIs, and data-driven systems in an agile environment; - Previous experience in web environments and platforms, ideally related to retail and e-commerce areas; - Strong requirements gathering, analysis, documentation, and facilitation skills; - Understanding of integration, platform services, user flows, and data models; - Ability to bridge business and technical perspectives effectively; - Comfortable working across developers, QA, architects, and business stakeholders; - Agile Business Analysis or Systems Analysis training preferred; - Fluency in English (both written and spoken).
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