Role: Customer Support Advisor
Language: Portuguese (Native European) + English (B2)
Key Responsibilities
1. Booking management (altering, cancelling, or creating new reservations);
2. Assist clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests;
3. Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations);
4. Give real-time, accurate information that empowers the customer to make decisions;
5. Go beyond the customer's service expectations so they will remember and share their great experience;
6. Listen to the customer's unique situation and acknowledge their needs.
Candidate Profile
1. Excellent communication skills coupled with empathy and team spirit;
2. Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential;
3. Previous experience in Customer Service or as a tourism/travel representative is a plus;
4. Availability to work on rotational shifts.
Salary Conditions
1. Base salary (gross): 870 x 14;
2. Position bonus (gross): TBC;
3. Performance bonus (gross): TBC;
4. Meal allowance: 7,23 per workday (paid in meal card);
5. Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract.
Schedule
Monday to Sunday 08:00 to 20:00 - Rotative shifts
Days off: 2 days (rotative)
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