Job Overview
We are seeking an IT Specialist to join our dynamic team, providing top-notch support and services in a fast-paced environment.
Main Responsibilities:
* Deliver first-level technical assistance for IT incidents and user requests;
* Elevate complex issues to higher-level support teams when necessary;
* Maintain server infrastructure, ensuring optimal performance and stability;
* Analyze and resolve hardware issues, including component replacement;
* Support users on Microsoft Office and general PC troubleshooting;
* Collaborate with global IT team members to deliver effective solutions;
* Communicate with IT management about local activities, changes, and system status;
* Create and manage incident and service request tickets using internal tools;
* Configure and deploy desktops/laptops for employees;
* Troubleshoot and resolve network connectivity issues with global infrastructure teams;
* Monitor system backups and ensure they are functioning correctly;
* Implement corporate IT projects within the company scope;
* Identify and implement continuous improvements in local IT services and tools;
* Coordinate user training and documentation when necessary;
* Provide functional and technical support for key applications (e.g., ERP, collaboration tools);
* Ensure compliance with IT standards and policies;
Requirements:
* Associate degree in Information Technology or equivalent certifications;
* 3+ years of experience in a similar IT support role;
* Familiarity with Microsoft Operating Systems and Office applications;
* Knowledge of PC hardware, peripherals, and basic server components;
* Basic networking troubleshooting skills;
* Strong attention to detail and ability to follow procedures;
* Excellent communication and interpersonal skills;
* Customer service mindset and proactive problem-solving approach;
What We Offer:
* A dynamic and engaging work environment;
* Opportunities for career development and growth;
* A multicultural and collaborative team atmosphere;
* Access to training and resources for professional development;
* A competitive compensation package;
* A chance to work on innovative projects and contribute to the company's success;
About Us
We are a leading technology group driving change in the industry. Our mission is to enhance mobility experiences through sustainable technologies. With a history spanning over a century, we have become the 7th largest global automotive supplier, employing thousands of people worldwide. We strive to be at the forefront of innovation, leveraging cutting-edge technologies to create a better future for all.
We are committed to sustainability, aiming to reduce our carbon footprint and promote eco-friendly practices. As a pioneer in the industry, we believe in the importance of diversity and inclusion, fostering a culture that values and respects individual differences. Join us on this exciting journey and be part of a team that makes a difference!