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Client:
Foundever
Location:
Lisbon, Portugal
Job Category:
Other
EU work permit required:
Yes
Job Reference:
787aa27cef80
Job Views:
3
Posted:
24.04.2025
Expiry Date:
08.06.2025
Job Description:
Conversation Designer (UX Writer) - Multilingual region
Req ID#: 398725
We are looking for a talented and accomplished Conversation Designer (UX Writer) to oversee the successful implementation of content and features in our chatbots.
As a Conversation Designer (UX Writer), your daily responsibilities will include:
1. Design, develop, and manage chatbots to enhance internal communications and streamline company processes.
2. Ensure the chatbots are user-friendly, efficient, and effective in addressing the needs of the users.
3. Apply strong UX principles to create chatbot interfaces that are intuitive and easy to navigate.
4. Continuously test and iterate designs based on user feedback to improve performance and user satisfaction.
5. Develop a content strategy for our chatbots, including crafting messages and responses that are clear, concise, and reflect our company’s tone and voice. Ensure content is consistent across all platforms.
6. Work closely with various departments, including IT, marketing, and customer service, to understand their needs and integrate their feedback into chatbot design and functionality.
7. Utilize programming and scripting languages as needed to customize chatbots.
8. Stay abreast of the latest technologies and trends in chatbot development and UX design.
9. Conduct thorough testing and quality assurance checks to ensure chatbots function correctly and efficiently.
10. Address and resolve any technical issues that arise.
11. Monitor chatbot performance through analytics and prepare reports on usage, satisfaction, and areas for improvement.
12. Leverage strong writing and communication skills to develop clear and effective user instructions, FAQs, and other support materials.
13. Communicate relevant updates according to communication plans established.
14. Help in the onboarding of countries in the usage of chatbots and supporting with questions and needs.
15. Create weekly, monthly business presentations of chatbot results to present to different stakeholders.
To succeed in the role, you will need to have:
1. 1-3 years in UX projects, community management, marketing and Chatbot/AI technologies experience is required.
2. Bachelor’s degree or master’s degree in marketing, product design, UX Design, Communications, or a related field.
3. Knowledge in UX strategy.
4. Strong communication, writing and verbal abilities.
5. Understanding of NLU and Generative AI functionalities.
6. Ability to research market to understand end users and their needs.
7. Great community management skills - knows different audiences and how to grow and engage them.
8. An excellent knowledge of chatbot platform and customer service skills.
9. Hands on experience with customer engagement.
10. Testing and Continuous Improvements.
11. Analytic skills and results orientation.
12. Strong problem-solving skills with a proactive and solutions-oriented approach.
13. Agile and organized, with a strong result focus.
14. Has a people-centric mindset.
Languages:
1. Excellent conversational and written knowledge in English.
2. Other languages are a plus.
Tools And Applications:
1. Excellent knowledge of all MS office tools (Word, Excel, PowerPoint, Outlook).
2. Knowledge of EverConnect and EverConnect Bots.
3. Knowledge of UX research tools (Optimal Workshop, Miro, etc).
4. Knowledge of Cognigy platform is a plus.
Other Details:
1. Hybrid mode for Portugal candidates - Up to 3 days a week in office in Santos – Lisbon.
2. If outside Portugal, currently no mandate for office days. But will still be expected to come to the office if needed for projects.
3. Schedules in PT 9H – 18H. Adapting for the rest of countries depending on Time Zone.
Benefits:
1. Competitive wages
2. Paid professional training
3. Employee discounts
4. Private healthcare & dental insurance (after six months of employment)
5. Growth opportunities through various development programs
6. Fun and engaging company-wide initiatives, including our EverBetter wellness program
7. Job stability
8. Life-long skills and experience
9. Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
Job Segment: User Experience, Quality Assurance, QA, Content Strategy, Technology, Quality, Marketing
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