About The JobThe Cash Investigations Team Leader will manage team resources while supervising responsibilities handled by the team to guarantee the smooth functioning of the activity. The team leader will also ensure that productivity, quality and risk management are dully handled while managing relationships with different stakeholders.Your Main Activities AreSupport the team members in managing teams' tasks, solve escalating issues, and report incidents. Define together with the team members the necessary support for daily activitiesEnsure that tasks are coordinated to a high quality and service levelContribute to the process of people management in line with the career path defined with the Operations ManagerManage and follow people engagement and development. Anticipate team and activity management needs with the teams, in order to be able to address mobility with the due anticipation whenever possibleDefine team member's objectives in line with the department strategy and together with the manager (local and activity) and perform regular objectives reviewsDeal with client issues escalated by the team and share it with management when appropriateContribute to the definition and performance of the necessary controls for activity in order to ensure that the envisaged activity is delivered to a high quality standardParticipate in new projects and contribute to the development of client relationshipsProduce and deliver the necessary reports and KPI related to the work and the teamShare information and initiatives with the teams (in team meetings or events)Profile And Skills To SuccessBachelor's Degree in Economics, Finance and AccountingAt least 3 years of Experience in Banking and Financial OperationsKnowledge in Operations and Processes - Transaction processing and data captureKnowledge in Risk ManagementProficiency in Microsoft Office Pack (Excel, Word, Power Point)Fluency in EnglishAttention to detail/rigorDecision MakingAbility to inspire others & generate people's commitmentAbility to develop others & improve their skillsWhy joining BNP Paribas?Leading banking institutionAbout BNP ParibasLeading player in banking and financial services in Europe, BNP Paribas operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in EuropeInternational reachCorporate & Institutional Banking (CIB) connects companies needing financing and institutional clients looking for investment opportunities division that offers tailored financial solutions for corporate and institutional clients.Commercial, Personal Banking & Services (CPBS) brings together all our commercial banks and several specialised businessesInvestment & Protection Services (IPS) combines a unique continuum of products and services across protection, saving, investment and real estate including specialised businesses offering a wide range of savings, investment and protection servicesOur presence in PortugalIn Portugal since 1985, BNP Paribas today has more than 9,220 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 centres of expertise providing value‐added services to various countries where the BNP Paribas Group also operates.Diversity and Inclusion commitmentPromote a fair and unbiased recruitment process and offer professional development opportunities to all employeesCelebrate diversity and advocate for inclusion, both externally and internally, encouraging employee's participation, creating space for different voices to be heard.Remote Working ConditionsAt BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices.Commitment towards work/life balanceSupporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees' wellbeing and promote a culture of good integration between work and personal life.Please note that only applications submitted in English will be considered.In case you are selected for this role, further documentation will be requested to support your hiring process.To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.