Admissions and Student Support Specialist (Sintra, Portugal) Lisboa, Lisbon Metropolitan Area, Portugal Company: Jobio Client / Employer: Boundless Life Posted: 22.05.2026 Job reference: 9a027f503fa2224190c1e32f9841dd13 Role Overview From the moment a family applies, you own their journey. You sit at the intersection of admissions and student support, allowing Boundless to close the gap between a family applying and a child walking confidently into the Education Center. On site, you deliver local student support alongside the ECD and educators, working within the Response to Intervention (RTI) framework to ensure children are seen, known, and well‐supported. We're filling four positions — one each across Sintra (Portugal), Tuscany (Italy), Bali (Indonesia), and Kotor (Montenegro). You'll report to your local Education Center Director, with dotted‐line relationships to the Student Support Lead. What You'll Do Case Management Own a caseload of incoming, active, and outgoing families from application through departure. Conduct structured intake conversations through our official systems, capturing learning profile, medical and wellbeing considerations, family dynamics, and travel context. Maintain a regular check‐in cadence with pre‐arrival families, keeping the EC's picture of each child current and accurate across cohorts. Lead the cohort‐specific pre‐arrival briefing alongside Community Care so your EC is never caught off guard. Ensure every educator and the ECD knows each child and family before they arrive. Review and assess the scaffolding needs of students with additional supports at the application stage. Own the qualitative fit assessment: learning needs, community expectations, and operational feasibility at your ECC. Coordinate with Hospitality, Education, and Community Care to confirm that accepted families can genuinely be supported across all touchpoints. On‐Site Student Support Deliver Tier 1, Tier 2, and Tier 3 support in partnership with educators following the RTI framework. Document all student support work in Toddle (Student Referrals, Behavior Incident Reports, case notes) and maintain alignment with Boundless Support rating criteria. Hold weekly one‐to‐one sessions with children on your caseload flagged for Tier 2 or Tier 3 support. Serve as the on‐site mental health and wellbeing first responder, escalating to specialists and external providers as needed. Support educators with classroom strategies, behavior plans, and family communication. Network Collaboration Participate in the weekly global Case Review session led by the Student Support Coordinator. Contribute to cross‐site learning by documenting what works for the families and children you support. You'll Be Valued For 4+ years of experience across student support, counseling, social work, admissions, or family‐facing program roles. Background in education, psychology, social work, or a related field, and RTI or SEL credentials. Organized and disciplined about documentation. Clear and warm communication with families from 30+ countries, including hard conversations that require empathy and precision. Understanding that admissions is a pedagogical decision, not a sales decision, and ability to maintain that line with kindness. EAL‐aware and experience supporting children for whom English is not a first language. Fluency in English and comfort in the dominant local language of your EC. What Success Looks Like Every incoming family has a complete, current profile in Toddle before their arrival date. Pre‐arrival check‐in cadence maintained consistently for 100% of active caseload. Zero families arriving on‐site with undocumented needs or unresolved concerns. Active Tier 2 and Tier 3 cases reviewed weekly and documented to network standard. Cohort pre‐arrival briefings delivered for every incoming group with no gaps in preparation. Admissions assessments completed on time with clear documentation of fit rationale. Who You'll Work With You'll report to your local Education Center Director, who leads the full on‐site team. You'll have a dotted‐line relationship with the Student Support Lead for case management standards and RTI consistency. Why Join Us Ownership of a novel role that reshapes how Boundless welcomes and supports families. Deep cross‐cultural exposure through direct work with families from 30+ countries. Training in case management, RTI, and Boundless Support rating standards. A mission‐driven environment where your work directly shapes how children learn and how families live. Room to grow as the organization scales – lateral and vertical paths across Education, Hospitality, and Operations. What to Expect Next Intro call with the People team. Interview with your Education Center Director. Practical assessment or structured case conversation. Final conversation with the Head of Educational Excellence or COO. Personality questionnaire. Reference checks. Want to Know More? Curious to learn more about what we're building and why? Read our story and explore how Boundless Life is redefining the way families live, work, and learn around the world: boundless.life #J-18808-Ljbffr