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German-speaking client success advisor

Faro
Cbtalents
Anunciada dia 29 junho
Descrição

German-Speaking Customer Service | Remote in Portugal

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We're hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious project.

This is a remote position in Portugal, but applicants must reside in Portugal or ready to relocate in Portugal.


Position Overview:

* Role: Customer Service Agent (German-speaking)

* Location: Remote in Portugal


Key Responsibilities:

* Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

* Handle sales inquiries with confidence and professionalism

* Guide clients through available packages, promotions, and upgrades

* Resolve queries and ensure customer satisfaction throughout the booking process

* Upsell services when appropriate to enhance the overall customer experience

* Maintain accurate records of customer interactions and transactions


Required Profile:

* Fluent in German (C1+) and proficient in English (B2+)

* Experience in a customer-focused environment

* Excellent communication and persuasion skills

* Ability to work independently

* Eu Passport or valid work permit ( No Visa provided)


What We Offer:

* Opportunity to work from the comfort of your home (regional restrictions apply)

* Join a vibrant, international team in the travel and tourism industry

* Career development and growth in a well-established global client environment

* Full training provided

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