Job Description
Your contribution to something big:
* You process customer orders smoothly, on time, customer-oriented, and economically, either directly or as part of a team for the service technician.
* You are the first point of contact between customers and service providers.
* You provide information on product availability in a friendly and courteous manner.
* You ensure a smooth process for product delivery.
* You confidently and decisively discuss delivery difficulties with service providers and consistently monitor the adherence to delivery commitments.
Qualifications
What distinguishes you:
Education
* Completed vocational training as an industrial clerk or equivalent qualification. A university degree is not required.
Experience
* Several years of experience in customer service or order management.
* Strong proficiency in MS Office (Word, PowerPoint, Excel) and SAP (especially MM and SD modules).
Know-how
* Solid understanding of order processing workflows and customer interaction best practices.
Languages
* Professional proficiency in German and English, both spoken and written, for daily communication with internal stakeholders.
Working Style and Methods
* Structured and reliable, especially during high-volume periods. A true team player who takes initiative and maintains focus under pressure.
Personality
* Customer-oriented, solution-driven, and approachable. You bring a positive attitude and a commitment to excellence in every interaction.
Additional Information
Work #LikeABosch includes:
Flexible work conditions
Hybrid work system
Exchange with colleagues around the world
Health insurance and medical office on site (nutrition, psychology, physiotherapy and general clinic)
Training opportunities (i.e., technical training, foreign languages training) & certifications
Opportunities for career progression and continuous professional development
Access to great discounts in partnerships and Bosch products
Sports and health related activities (gym)
Free transports from Porto
Free parking lot
Canteen
Success stories don´t just happen. They are made...
Make it happen We are looking forward to your application