At Elementis, we're dedicated to delivering exceptional customer experiences. Our Customer Service Representatives play a vital role in achieving this goal by providing outstanding support to our customers across the Americas and Europe. Job Description * The primary focus of this position is to deliver effective customer service while meeting service level agreements (SLAs) and collaborating with cross-functional teams. * A key aspect of this job is managing multiple accounts, ensuring timely deliveries, and maintaining compliance with business policies and audit schedules. * Customer Service Representatives work closely with management to implement and monitor standards and KPI metrics supporting customers in their regions of operation. Customer Order Processing and Management: