Job Title
We are seeking a skilled professional to join our Customer Operations & Success team as a Field Specialist. This role involves working with healthcare facilities worldwide, ensuring the optimal performance and compliance of monitoring systems.
* The ideal candidate will have experience with installation and maintenance of hardware, particularly in IoT and health tech.
* A technical background in electronics, IT or a related field is essential for this position.
* Frequent travel nationally and internationally is required for this role.
Responsibilities:
1. Install, configure and maintain ViGIE monitoring systems to ensure optimal performance and compliance with specifications.
2. Conduct regular preventive and corrective maintenance visits to guarantee system reliability.
3. Collaborate closely with Customer Success and Sales teams to deliver seamless service experiences.
4. Assist with warehouse operations, including RMAs and hardware readiness.
5. Drive proactive monitoring and process improvements to enhance customer satisfaction.
6. Document field interventions, configurations, and customer feedback accurately.
7. Represent the company with professionalism and uphold standards of customer care.
Requirements:
* 2+ years of experience with installation and maintenance of hardware (IoT/Health Tech is an advantage).
* Technical background in electronics, IT or related field.
* Proactive, customer-first mindset and willingness to work on-site.
* Strong interpersonal skills.
* Fluent in English and Portuguese, with excellent communication skills.
* Valid driving license and availability for frequent national and international travel.
About Us
We are dedicated to creating safer and more efficient healthcare facilities through cutting-edge health tech software that integrates IoT sensors with real-time monitoring, smart alerts, and artificial intelligence.