Working Days:
Thursday to Monday (5 days/week including weekends) Location:
Cascais (Hybrid work model/ on weekends, optional upon review) Division:
Cadenza Luxury Rentals Salary:
Base gross monthly salary of €1,200 (including subsidies) About the Role CadenzaLux is seeking a proactive and highly organised Reservations Assistant to join our growing Luxury Rentals Division. This role is essential to ensuring smooth client communication, efficient booking processes, and top-tier service across our portfolio of exclusive properties. As the first point of contact for many of our guests and partners, you will be responsible for responding to reservation inquiries, coordinating booking logistics, and managing client databases. This role requires precision, initiative, and strong communication skills—in both Portuguese and English. Key Responsibilities Reservation Inquiries & Client Interaction Respond to all reservation and information requests via email, phone, and WhatsApp within 24 hours. Select and present suitable property options based on client expectations. Register clients with property owners (for non-exclusive listings) and partners (e.G., Olivers Travel, Tripwix, The Getaway Collection). Conduct follow-ups on unanswered inquiries after 48 hours. Source additional listings via platforms like Airbnb and VRBO when portfolio and partners don't meet the client brief. Booking Management Input all confirmed bookings (direct, partner, OTA) into Avantio. Update booking Excel trackers (2025 – WVB Reservas). Send reservation confirmations and