?? Service Operations Analyst ?? A Job? Or a Lifetime Experience? Start Yours Here! We are a Portuguese technology consulting company with a strong outward look to the rest of Europe. We have 10 years of experience in the market and reached the status of "large company" in 2018. We now have more than 350 associates and we keep growing, with offices in Lisbon, Porto, and Leiria, as well as projects in more than 20 countries. Our company is part of the national top 10, with a growth of 250% in the last years.
Work-life balance is part of our DNA. We focus on win-win-win relationships, defining every moment of interaction as an experience with unique conditions. Working with Affinity is a "Lifetime Experience" where you will have the opportunity to demonstrate all your potential and to be successful on every level.
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?? What will you do? As a Service Operations Analyst, you will join a fast-paced, high-tech environment, providing Level 1 and 2 support across critical systems that ensure the smooth operation of financial markets. From infrastructure to applications, you'll troubleshoot issues and contribute to a culture of service excellence while collaborating with cross-location teams.
Key responsibilities include:
Resolving faults and queries related to applications, databases, infrastructure, network, or securityParticipating actively in incident, change, and problem management processesSupporting implementation of new processes and contributing to continuous improvementPerforming QA after system changes and upgradesCollaborating with international teams to support mission-critical platforms ? Mandatory Requirements: Degree, CET or equivalent in a computer-related fieldSolid understanding of Windows, Linux and/or Solaris environmentsExposure to tools and systems such as Nagios, MS SQL/Oracle, Juniper/Cisco, and security protocols (TCP/IP, TCPdump, etc.)Excellent communication and interpersonal skillsFluency in English (daily use in a multinational setting)Collaborative mindset and willingness to learn in a high-tech environmentStrong problem-solving and organizational skills ? Desirable Skills: Knowledge of financial markets, especially Equities and DerivativesUnderstanding of the ITIL framework and IT operations best practicesExperience with scriptingFamiliarity with monitoring and incident management systemsMotivation to grow and build a career in IT support and operations Ready to be part of something big? Let's talk.
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