Customer Support Representative Role
We are looking for a dedicated Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support via phone, email, or chat.
Key Responsibilities:
* Assist customers with their online shopping experience by responding to inquiries and resolving issues in a timely manner.
* Stay informed about the platform's product range and policies to provide accurate support.
* Contribute to customer satisfaction by using problem-solving skills to ensure a smooth and enjoyable experience.
Requirements:
* Fluency in Dutch (spoken and written) and good English skills (B2 level or higher).
* Interest in working in e-commerce and strong communication skills.
* Ability to work independently and efficiently in a remote environment.
* Tech-savviness and a quick learner when it comes to new tools and systems.
Benefits:
* Remote Work: Work from anywhere in Portugal while staying connected to a supportive team.
* Flexible Start Dates: Options to begin in 2025.
* Competitive Package: A market-standard salary with additional benefits.
* Professional Development: Access to training, coaching, and career growth opportunities.
* Engaging Culture: Be part of a diverse, international team with an open and collaborative work environment.