· Provide first-line and second-line support for the Core Banking Application (CBA), ensuring timely resolution of incidents and service requests.
· Monitor system performance, investigate issues, and troubleshoot application-related problems to minimize downtime and business impact.
· Log, track, and resolve support tickets in line with defined SLAs, escalating complex issues where necessary.
· Support daily operational activities including system checks, reconciliations, batch monitoring, and end-of-day processes.
· Collaborate with Product, Engineering, and Infrastructure teams to resolve defects and implement fixes or enhancements.
· Support product releases, upgrades, and patches, including testing and post-deployment validation.
· Maintain accurate documentation for incidents, resolutions, FAQs, and standard operating procedures (SOPs).
· Provide support to internal stakeholders and external clients, ensuring a high-quality customer experience.
· Assist with user access management, configuration updates, and data-related requests as required.
· Support compliance, audit, and reporting requirements related to the Core Banking system.
Requirements
· Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
· –4 years of experience in application support, product support, or IT operations, preferably within fin-tech, banking, or financial services.
· Hands-on experience supporting Core Banking Applications or financial systems is highly desirable.
· Strong understanding of transaction processing, reconciliations, and banking operations.
· Ability to troubleshoot system issues and analyze logs or data to identify root causes.
· Familiarity with ticketing tools, monitoring systems, and incident management processes.
· Strong communication skills with the ability to explain technical issues clearly to non-technical stakeholders.
· Good documentation, organizational, and time-management skills.
* Ability to work in a fast-paced environment and support critical systems
Benefits
Why Qore?
Join us in making history in African financial services — by Africans, for Africa.
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes:
* Very competitive and rewarding pay
* Flexible work option (i.e., Remote work)
* Paid lunch for onsite work
* Lifelong Learnings