Conducting User Research and UX Design for Public Sector Organizations
We are seeking experienced professionals to join our team of User Research and UX Experts who can develop user journey maps, redesign services, and support usability testing.
* This role requires a deep understanding of WCAG guidelines, digital accessibility, and public participation methods.
* Applicants should have 5+ years of experience in UX research or service design, preferably in government services.
The ideal candidate will be able to synthesize findings into actionable policy and service design recommendations that drive meaningful change.
As part of this initiative, we aim to create a pool of experts to support structural reforms in EU Member States.