We are seeking a highly motivated Functional Application Support Consultant to join a mission-critical team supporting our client's Asset Liability Management & Treasury (ALMT) division.
This isn't just a technical support role; you will be the strategic bridge between Front Office (FO) traders, Middle Office (MO) specialists, and technical IT squads across the EMEA region.If you have a "detective" mindset and thrive at the intersection of Financial Markets and IT stability, this mission is for you.Your Mission:The Bridge: Act as the primary functional and technical point of contact for EMEA-based traders and analysts using our core booking application.Incident Commander: Resolve or guide the resolution of technical and functional issues within the ALMT ecosystem.
You own the incident from triage to final fix.System Stewardship: Ensure the total stability of the production environment while collaborating with development and business analyst teams to enhance system functionality.Continuous Improvement: Proactively identify and suggest automation opportunities to eliminate repetitive manual tasks and improve team efficiency.Knowledge Governance: Maintain high-quality support documentation and create comprehensive user guides to empower end-users.Release Management: Play a key role in the deployment and release cycle, ensuring new features land safely in the production environment.Who You Are (Requirements):The Hybrid Profile: You have a solid understanding of Finance, particularly Debt and Cash-flow instruments.
You understand the "Why" behind the trade.Technical Foundations:SQL: Strong ability to query databases for data extraction and troubleshooting.UNIX: Comfortable navigating environments and managing processes via the command line.Frameworks: Solid understanding of ITIL processes (Incident, Problem, and Change Management).
The Tools: Experience with ServiceNow (or similar enterprise ticketing systems) is highly preferred.Soft Skills:Communication: Expert-level English (written and oral) is mandatory to interact with FO/MO users across EMEA.Problem-Solver: You don't just fix symptoms; you find root causes.Team Player: You excel in collaborative environments, bridging the gap between functional users and technical teams.
Why This Mission?
High-Stakes Exposure: Work on mission-critical ALMT and Treasury systems for a global banking leader.Professional Growth: Deepen your expertise in both financial products and complex IT infrastructures.Hybrid Culture: A modern work regime in Lisbon that balances collaborative office days with remote focus.
Ready to bridge the gap in Lisbon?
Apply now.