Do you love exploring new technologies and solving problems? Are you the go-to person for tech support in your family and friends? Do you speak German fluently?
If you answered yes to these questions, then we have an exciting opportunity for you Join our project to assist users of one of the world's Search Engine Platforms by providing technical support and feedback to enhance their online experience.
This is a great chance to utilize your skills in a rewarding and engaging environment. Don't hesitate, apply now, and we will contact you soon.
Key Responsibilities
1. Respond to customer requests via phone, email, chat, social media, and messaging channels;
2. Provide pre-sales, general inquiries, and technical support;
3. Maintain a consistent brand voice in all interactions;
4. Escalate issues to higher support tiers as needed;
5. Collaborate with technicians to resolve help tickets;
6. Manage individual ticket queues following management directions;
7. Work flexible hours, including evenings, weekends, and holidays;
8. Review and provide feedback on help content;
Skills and Qualifications
- Proficient in German and English, both oral and written;
- Previous experience in a call center environment (preferred);
- High school diploma or equivalent; higher education degree is a plus;
- Knowledge of technical troubleshooting methods (a bonus).
Benefits
- Contract duration: 6 months (renewable);
- Base salary of €1100/month;
- Performance bonus up to €120/month;
- Complexity bonus: €135/month;
- Working hours: Monday to Friday, 08:00 AM to 08:00 PM (rotational); Saturday and Sunday, 08:00 AM to 05:00 PM;
- Days off: 2 days rotational;
- Location: Lisbon.
Randstad's mission is to become the most equitable and specialized talent company globally. We welcome individuals with diverse skills and experiences and are committed to accessible recruitment processes. If you require accommodations during your application or interview, please inform our recruitment team.
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