Customer Service Specialist
The role of the Customer Service Specialist is pivotal, ensuring seamless customer communication through various channels. This entails resolving issues with empathy and efficiency, building trust by handling problems effectively, documenting customer interactions and feedback, and providing insights to internal teams based on customer feedback.
* Key responsibilities include verifying compliance with internal policies, supporting organic sales conversion activities, delivering performance assurance, maintaining accurate records, assuring proper invoicing process, analyzing demand forecast changes, monitoring customer accounts, managing product lifecycles, and managing stakeholder relationships.
Requirements:
* 2-5 years of experience in similar roles;
* Proven experience in customer relationship management, invoicing processes, logistics, and transportation acumen;
* Energetic communication;
* Empathy;
* Negotiation skills;
* Planning and analytical skills;
* English proficiency both speaking and writing - mandatory.
This is a fantastic opportunity for individuals who are passionate about delivering exceptional customer experiences.
Benefits:
* Fulfilling work environment;
* Opportunities for growth and development;
* A dynamic team culture.