Customer Care with a Coffee Machine Company (French Language)
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Customer Care with a Coffee Machine Company (French Language)
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Customer Care With a Coffee Machine Company (French Language)
Office Location is Centro Empresarial de Braga Ferreir, Rua Professor Henrique Barros LT A4 e A5, 4705-319 Braga, Portugal
Salary is EUR 880 per month gross with bonuses
Are you passionate about great customer service and have a love for coffee? Join our award-winning team as a French Customer Care Representative for one of the worlds leading coffee machine brands!
About the Role:
As a Customer Care Representative, youll be the first point of contact for our valued French-speaking customers, assisting them with inquiries related to their coffee machines. Whether its troubleshooting, guiding through maintenance, or helping with order tracking, youll deliver exceptional service that leaves a lasting impression.
What Youll Do:
* Handle incoming calls, emails, and live chats from French-speaking customers
* Provide expert assistance regarding coffee machine features, usage, maintenance, and technical issues
* Troubleshoot problems and offer practical, clear solutions
* Track orders, manage returns, and assist with warranty claims
* Ensure customer satisfaction and maintain brand loyalty
* Record customer interactions accurately using internal tools
* Collaborate with team members and managers to improve service quality
What Were Looking For:
* Fluent in French (C1 or higher) and confident in English (B1+)
* Strong communication and interpersonal skills
* Customer-centric mindset with problem-solving abilities
* Tech-savvy and quick to learn new systems
* Previous customer support experience is a plus, but not required
* Passion for coffee and enthusiasm for helping people
What We Offer:
* Competitive salary package with performance bonuses
* Paid training and continuous development opportunities
* Health insurance and wellbeing programs
* Relocation support for international candidates
* Career growth in a global, multicultural environment
* Friendly and supportive work atmosphere
* Modern facilities in beautiful Braga
Ready to Brew a New Career?
Join a passionate team and represent a premium coffee machine brand that puts quality and care first. Apply today and bring your flavor!
Apply Now and start your journey with us!
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Technology, Information and Media
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