Embark on a career journey in e-commerce customer support and make a meaningful impact with our team.
About the Role
This is an exceptional opportunity to excel in a fast-paced, collaborative environment where empathy and precision converge in every interaction. If you're proactive, detail-driven, and passionate about delivering outstanding service, this non-call-based support role offers the perfect platform to succeed.
Key Responsibilities:
* Communicate with customers in a professional, friendly manner through digital channels only.
* Handle requests from buyers, sellers, and content creators, including order tracking, refunds, and platform navigation.
* Assist users with platform features such as cancellations, returns, and account changes.
* Collaborate with internal teams to deliver timely, accurate resolutions.
* Evaluate complex or sensitive issues following established procedures.
* Meet quality standards and response time targets consistently.
* Provide clear, solution-oriented guidance to improve the customer journey.
* Stay informed about platform policy updates, new features, and best practices in e-commerce.
Requirements:
* Fluent in French (C2 level)
* Fluent in English (B2 level)
* EU Citizenship or Portuguese Residency Card
* 0-1 year of experience in customer support
* Strong leadership, analytical, and communication skills
* Eagerness to learn and grow
Why Choose Us?
* Competitive compensation that values your skills
* Performance Bonus: Recognizing your achievements
* Meal Allowance: Covering your daily meals
* Transportation Support: Assisting with commuting costs
* Health & Life Insurance: Comprehensive protection for your well-being
* Relocation Package: Assistance to make your move smooth and stress-free
* Onsite Work: Engage and grow in a collaborative office environment