About Nestlé Business Services (NBS)
Nestlé Business Services (NBS) is the backbone of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to empower Nestlé to engage with millions of consumers worldwide. Our team is a melting pot of cultures and diversity. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the globe.
We are looking for talented individuals who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who can thrive in a fast-paced, dynamic environment.
Our Core Values
Diversity and inclusion are at the core of our values. If you have any special needs, we will adapt your position to meet your requirements.
Position Summary
The Marketing Operations Coordinator serves as the operational interface between IMS business partners and IMS service teams for all cross-service requests utilizing IMS services. This role is responsible for end-to-end brief intake, orchestration, delivery management of key cross-service requests towards IMS services, and acts as the single point of contact for IMS towards the business.
A Day in the Life of...
Key responsibilities include:
- Cross-service brief intake, specification, and enrichment with business partners and/or other IMS roles.
- Cross-service project plan development, including goals, business needs, service scope, and requirements, team composition, timeline, milestones, and budget.
- Planning and management of projects throughout the entire life cycle until final acceptance, including management of change requests and prioritization according to defined processes and requirements.
- Gathering approvals and feedback from IMS business partners served in the requests. Approval/rejection of request based on feasibility.
- Break-down into one-brief-requests to accommodate individual service needs.
- Service request ticket and sub-ticket preparation and briefing of IMS service teams according to project plan.
- Attendance at kick-off meetings organized by IMS business partners.
- Operational contact for a specific cross-service request towards IMS teams and determined business partner.
- End-to-end coordination and project management for cross-service requests, from briefing to planning, production, and publishing.
- Coordination with Center Operation Leads on timelines, team composition, risk mitigation.
- Provide status management and project communications.
- Establishment of operational checkpoints, alignment meetings, and reviews between business partners and IMS.
- Handling of operational dependencies and blockers to ensure seamless coordination throughout the process.
- Proactively contacting markets for top-down projects.
- Deduction of 'lessons learned' and debriefs, and framing optimization recommendations.
- Management of all stakeholders (IMS partners and delivery teams) along the entire project life cycle.
- Suggesting additional needs or required changes to brief to business.
What Will Make You Successful
Successful candidates will possess:
- Strong coordination and project management skills
- Solid marketing knowledge and background
- French speaker as a nice to have
- Detail-oriented personality with the ability to orchestrate multiple projects at the same time and sense for prioritization.
- Possess strong verbal and written communication skills to convey ideas, updates, and project status clearly and effectively. Exhibit assertiveness when managing conflicting priorities and ensuring project milestones are met.
- Understanding of and practical experience with end-to-end digital marketing processes, consumer engagement, search, e-commerce, content, CRM, D2D, design, branding, social media, and marketing analytics, and the related channels.
- Understand marketing technology and project management tools. Demonstrate the ability to quickly learn and adapt to new tools and technologies.
- Approachable personality that easily connects with diverse stakeholders.
What We Offer
We value our talents and strive to create an engaging work environment where people can achieve their best professional performance while enjoying personal development and work-life balance. Joining NBS Lisbon will bring you:
- Development of expertise in Nestlé's Shared Services Business
- Immersion in a culturally diverse team
- Local and International Exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary and annual bonus according to your performance
- Meal Allowance Card
- Flex Benefits - At NBS you can choose what benefits are more suitable for you
- Make part of the Nestlé Club and get discounts in several partners
- Free coffee (and good coffee) at the office
- Shop with special discounts for employees
- Company equipment according to professional needs
- Medical Support available at the Office
- E-learning courses and training program to get you where you aim to be
- Career progression and possibilities for International Career