Job Description
We are seeking a skilled professional to join our team as a Client Acquisition Specialist. This role primarily focuses on servicing both new and existing clients by managing the full client lifecycle—from onboarding and relationship management to handling inquiries.
This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
The ideal candidate will be fluent in Spanish or Portuguese and English, have a strong understanding of FX & CFD products, and experience in Sales and/or Premium Client Support roles.
Key Responsibilities
* Assist new clients with first deposit and guide them through the platform.
* Nurture client relationships through multi-channel communication.
* Implement effective retention strategies to reduce churn and boost lifetime value.
* Manage a high-value portfolio, identifying growth opportunities using industry insight.
* Upsell relevant products based on client behavior and preferences.
* Provide educational support to enhance clients' Forex trading skills.
* Serve as a primary contact for client inquiries and issue resolution.
Required Skills and Qualifications
* Fluency in Spanish or Portuguese and English;
* Strong understanding of FX & CFD products;
* Experience in Sales and/or Premium Client Support roles minimum 1 year.
Benefits
* Fixed Schedule from 13h-22h, Monday to Friday;
* Opportunity to attend industry events and network with clients;
* International team and dynamic work environment.
Others
Office-based role.