About the RoleThe Operations Controller is a central operational role supporting day-to-day activity. Some of the tasks include handling accommodation and transport bookings, managing disruption cases, coordinating with our international teams/colleagues, and delivering and monitoring requests/bookings from both internal and external customers.In the role you will supply accurate on time feedback on the progression of any requests/bookings, from our customers within the Airline, DMC, Road transport and internal Pre-Planning team, whilst monitoring and recording our supplier's performance against SLA's.The position requires working in a high-pressure environment, with the ability to respond quickly, maintain attention to detail, and perform effectively under pressure.Please note that this role is on site and operates working the shifts: 05:00-13:00 12:00 - 20:00 15:00 - 23:00 18:00 - 02:00ResponsibilitiesAccurately recording customers requests, fulfilling customer transportation and accommodation requirements within our customers SLA's. Schedule, recruit and coordinate passenger transport and hotels with third party operations, using the company's bespoke database system within our customers SLA's. Tracking of transport (four points) and accommodation supplied by both internal and external customers. This is achieved by monitoring through GPS systems, integrations and direct contact with suppliers, both office and vehicle based. Providing both internal and external customers with up to date and accurate information on the progression of their request/booking. Ensuring anything that may result in a complaint is sent via email to the Customer Feedback department at the time of discovering/being informed of the potential complaint. Respond to and action all email correspondence to company standards. Adhere to internal and external SLA's. Any other relevant office duties, as and when required.Required SkillsOperations coordination (transport + accommodation bookings) SLA management and supplier performance monitoring Booking/reservations handling (including disruption cases) Tracking/monitoring via GPS/integrations and supplier contact Accurate data capture in a bespoke system Email handling, documentation, and complaint escalation Customer service delivery and stakeholder coordination Strong English communication (written and spoken) Real-time problem solving, multitasking, prioritisation Attention to detail and working effectively under pressure Organisation, accountability, and general office support dutiesAbout UsCMAC Group is a fast‐growing leader in global passenger transport and accommodation solutions - trusted by airlines, rail operators, major corporations and emergency breakdown providers to keep people moving safely and seamlessly, 24/7/365.Since 2007, we've built a powerful technology-led aggregation platform that connects clients to a vast, reliable global supply network, enabling us to move over 5 million passengers every year across the UK, Europe and beyond.Our portfolio of specialist brands include Suntransfers.com, CoachHireComparison.co.uk, Minicabit.com and CheckedSafe, which gives us unmatched capability to coordinate transport and accommodation at scale, even in the most complex or time critical situations.Backed by ComfortDelGro, one of the world's leading mobility groups, CMAC continues to operate with the agility and innovation of an independent business whilst benefiting from the strength, stability and global reach of a major international parent company.At CMAC, you'll join a team that thrives on solving real world challenges, shaping the future of mobility and delivering exceptional service when it matters most. If you're driven, curious and excited by meaningful impact, you'll feel right at home here.