IT Service Configuration Management Expert
We are seeking an experienced IT service configuration management expert to lead the management and governance of IT services and the Configuration Management Database (CMDB) across our enterprise technology estate.
About This Role:
* Own and govern the Configuration Management process and associated policies and controls in line with ITIL v4 best practices.
* Maintain the CMDB, ensuring accurate and up-to-date tracking of Configuration Items (CIs), including applications, infrastructure, services, and relationships.
* Collaborate with service owners to develop and maintain service models and maps that reflect real-time architecture and dependencies.
* Support major incident response and root cause investigations by ensuring rapid access to accurate configuration and impact data.
Key Responsibilities:
* Ensure the CMDB underpins and supports core ITSM processes: Incident, Problem, Change, Asset, and Release Management.
* Work closely with Change Management to ensure that all changes are appropriately reflected in the CMDB and assessed for configuration impact.
* Lead CMDB audits and reconciliation activities, including automated discovery validation, data quality reviews, and reporting.
* Ensure Configuration Management practices are aligned with internal risk and compliance controls, as well as external regulatory frameworks.
* Drive adoption and usage of CMDB across technology and business stakeholders to enhance service insight and control.
Requirements:
* Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
* 8+ years of experience in IT Service Management, with at least 2 years focused on Configuration and/or Service Management.
* Strong understanding of ITIL processes (v3 or v4); ITIL Foundation required, Managing Professional or Intermediate preferred.
* Experience working in a regulated financial services environment.
* Hands-on experience with CMDB and ITSM platforms.
Preferred Qualifications:
* ServiceNow CMDB Administrator or Discovery certification.
* Experience integrating data from asset management, discovery, or cloud inventory tools.
* Familiarity with architecture modeling or enterprise service design.
What We Offer:
* A dynamic and collaborative work environment.
* Opportunities for professional growth and development.
* A competitive salary and benefits package.