Overview
Senior Salesforce Engineer role at Merkle. We Dream. We Do. We Deliver. At Merkle, a dentsu company, we power the experience economy. We build apps, run CRM at scale for global brands, deliver technology architectures, and provide data, identity, and insights solutions to craft experiences that set brands apart. Merkle has spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with audiences.
Job Description
We Dream. We Do. We Deliver. At Merkle, a dentsu company, we power the experience economy. We have been named a global Leader by top industry analyst firms in digital transformation, commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.
Key responsibilities and accountabilities
* Lead the design, customization, and optimization of the CRM platform, ensuring robust integration, advanced data analytics, and scalable solutions that align with the domain’s strategic objectives and drive customer relationship excellence.
* Lead the development of complex software solutions.
* Provide technical guidance and mentorship to junior engineers.
* Ensure architectural integrity and consistency across the software development lifecycle.
* Develop and maintain software architecture documentation.
* Participate in project planning and estimation activities.
* Drive continuous improvement initiatives within the development team.
* Act as a subject matter expert (SME) for pitches and client work.
* Contribute to the vision and strategy of the team.
Qualifications
CRM Platforms
* Excellent knowledge of CRM systems e.g. Salesforce, HubSpot, Microsoft Dynamics (Backend and Frontend). Min. 4 years.
* Experience with Industry Clouds is advantageous.
* Ability to implement efficient, scalable, and maintainable CRM solutions.
* Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.
* Experience in leading and managing project development in Agile or Scrum environments.
* Experience with CI/CD and version control tools (GitHub, GitLab, Bitbucket, Jenkins, etc.).
* Ability to work independently and as part of a team, managing multiple priorities and deadlines and guiding junior members.
* Databases – Ability to query databases for customer data extraction and reporting.
* Scripting & Automation – Strong programming skills in APEX, C#, .NET, or related languages.
* API Integration – Strong understanding of REST/SOAP APIs for integrating CRM with other systems.
* Data Analysis & Reporting – Experience with Excel, Power BI, Tableau or similar tools to analyse customer data and generate insights.
* Customer Data Management – Understanding of data segmentation, customer lifecycle, and personalisation.
* Troubleshooting & Debugging – Ability to diagnose CRM-related technical issues and provide solutions.
Team player with organisational skills and dedication to transparency.
Location and Employer
Location: Lisbon
Brand: Merkle
Time Type: Full time
Contract Type: Permanent
Seniority level
* Mid-Senior level
Job function
* Information Technology
Industries
* Business Consulting and Services
Why Merkle?
Innovation at Our Core: As part of dentsu’s global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact.
Global Reach with Local Expertise: With over 16,000 employees across 30+ countries, Merkle blends global insights with local market understanding.
Collaborative Culture: Your ideas and contributions matter. You’ll join a team that fosters innovation, collaboration, and problem-solving across international projects.
What’s in It for You?
Global Perspective: Collaboration with 70,000+ colleagues across 145 countries.
Flexibility & Balance: Hybrid work models, adaptable hours, and home office options.
Inclusive & Supportive Culture: Diverse, respectful workplace where every perspective is valued.
Well-balanced reward package: Competitive salaries, volunteer days, wellness days, modern offices, and a multicultural environment.
Innovation-Driven Work: Projects that reshape industries with next-generation technologies.
Purpose-Driven Culture: Sustainable growth for brands, people, and society.
Growth Opportunities: Training, mentorship, and data-driven projects across the dentsu network.
Application note
Ready to join the team? Apply now. We also note DEI as central to our vision and welcome applicants from diverse backgrounds. Location: Lisbon, Portugal.
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