Job Description:
About our online platform.
We empower entrepreneurs to realise their goals and focus on what truly matters.
Our platform simplifies, automates, and eliminates business administrative tasks, helping entrepreneurs accomplish more with less effort.
We remove obstacles and enable entrepreneurs to achieve success faster and more effectively.
As a customer experience specialist, you will deliver exceptional service and support to our users.
Your primary objective is to ensure customer satisfaction by resolving inquiries, troubleshooting issues, and providing expert guidance on our products and services.
You will interact with customers via phone, email, and live chat, demonstrating a deep understanding of our offerings and a commitment to delivering personalised solutions.
Maintaining detailed records of customer interactions and collaborating with internal teams, you will contribute to continuous improvements in our customer experience.
This is an opportunity for a skilled customer service representative looking to expand their skills and work within a cohesive team.
* Deliver outstanding customer service via multiple channels.
* Serve as an escalation point for complex issues.
* Provide feedback to improve our products.
* Assess and resolve refund requests.
* Communicate refund decisions effectively.
* Develop strong knowledge of our products.
* Maintain accurate records of customer interactions.
Key Responsibilities: