Looking to level up your career in customer service with a strong tech focus?
Join a dynamic team supporting leading domestic appliance brands, right from the heart of Lisbon.
If you're tech-savvy, solutions-driven, and fluent in Dutch, this opportunity lets you be the first point of contact for customers needing after-sales support for household appliances.
You'll help diagnose and resolve issues, provide product info, and ensure an exceptional client experience.
Your responsibilities and impact as a Customer Service Specialist – Small Appliances Group: Offer first-class tech support via phone and email after the sale Perform initial diagnostics using a variety of tools and over 60 defined processes Escalate complex issues to specialized departments Proactively improve client satisfaction — including creative approaches like sharing YouTube tutorials when needed Provide clear and timely information on products, orders, repairs, and complaints Work across three different support platforms/software systems Demonstrate cross-selling skills where relevant Skills, qualifications, and qualities you'll bring: Native-level fluency in Dutch and solid English (minimum B2 level) Strong communication and problem-solving skills Comfort with tech tools and interest in domestic appliances A proactive mindset with a customer-first attitude EU citizenship or valid Portuguese residence permit Working hours: Monday to Saturday, including