About Our E-commerce Role
We are looking for an experienced customer support specialist to join our dynamic and collaborative team. As an e-commerce specialist, you will be a vital touchpoint for users of a leading global platform.
Your mission will be to ensure smooth and positive experiences by managing customer interactions and resolving a wide array of support requests.
Key Responsibilities:
* Respond to customer inquiries with professionalism and warmth, primarily through digital channels.
* Resolve issues for buyers, sellers, and creators, including tracking orders, handling refunds, and navigating platform tools.
* Guide users through platform features like cancellations, returns, and account updates.
* Work cross-functionally with internal teams to deliver timely and accurate support solutions.
* Escalate challenging or sensitive issues appropriately and efficiently.
* Consistently meet quality benchmarks and turnaround expectations.
* Offer clear, solution-focused guidance to enhance the customer journey.
* Stay current on platform policies, feature updates, and e-commerce best practices.
Requirements:
* Fluent in German (C2 level)
* Fluent in English (B2 level)
* EU Citizenship or Portuguese Residency Card
* 0-1 year of experience in customer support
* Strong leadership, analytical, and communication skills
* Eagerness to learn and grow
Why Work With Us:
* Competitive compensation that values your skills
* Performance Bonus: Recognizing your achievements
* Meal Allowance: Covering your daily meals
* Transportation Support: Assisting with commuting costs
* Health & Life Insurance: Comprehensive protection for your well-being
* Relocation Package: Assistance to make your move smooth and stress-free
* A collaborative office environment