Job Title
A dynamic leader is sought to spearhead large-scale operations in Portugal.
* Develop and implement a service delivery strategy that meets performance metrics and drives client satisfaction.
* Maintain effective communication channels with clients and internal partners.
* Oversee capacity planning, resource allocation, and program performance.
* Lead initiatives to boost program performance and negotiate agreements.
Candidates must possess 10+ years of director-level experience in business process outsourcing (BPO), exceptional leadership, strategic thinking, and financial acumen. Portuguese language proficiency is required.
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Key Skills and Qualifications
The ideal candidate will have:
* Director-level experience in BPO
* Exceptional leadership skills
* Strategic thinking and planning abilities
* Financial acumen and management expertise
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Benefits
This role offers the opportunity to work in a fast-paced and dynamic environment, driving growth and success in Portugal.